Cover Story: 

ATTRITION, HELP ME!
  by Chris Bucolo

Chargebacks: 

Servicing the Credit Customer: Whose Job is This, Anyway?
  by Mark Betz

News: 

Industry News

In The Trenches: 

Leads...Leads Beware!
  by Steven Pavent

Spotlight Company: 

Lipman Looks To Lead the Market

The Legal Jungle: 

What You Need to Know About Indemnity Provisions
  by Paul A. Rianda

Business Management: 

Keep More of What You Earn
  by Douglas Charney

Sales: 

Burned Out Workforce Burns Profits
  by Bette Price

Common Ground: 

Planning for Losses
  by Gregory Cohen

Price: 

How Low Can You Go? ISOs Need More Arrows for Their Quivers
  by Ken Sturm

Sales Success: 

Handling Your Sales Stress? Turn The Sress Into Success
  by Bill Cole

Survive and Thrive: 

6 Keys To Giving A Great Sales Presentation
  by Marc Beauchamp

Customer Service: 

Service Tips Traverse Fields And Frontiers
  by Craig Harrison