Cover Story: 

What You Don't Know About the FTC's Case Against CMS May Hurt You Part 1
  by Christine Harland Williams

Industry News Update

Sales: 

Is Your Buyer Aware Enough to Buy?
  by Bette Price, GMC

Avoid These Six Common Selling Blunders
  by Bill Cole, MS, MA

In The Trenches: 

Certifying Agents & Rating Processors
  by Steven Pavent

Technology: 

New Year, New Deals
  by Phil Britt

Inspiration:  

The Highway to Your Destiny
  by Chris Widener

ISO Strategies: 

What's The Quality of Your Revenues?
  by Harold Montgomery

Fraud Prevention: 

Fraud Update

ISO Tools: 

MasterCard Rules Governing ISOs

Business Communications: 

Learn How Manners Make Money and Politeness Produced Profits
  by Craig Harrison