In a desperate championship game, a football coach calls a play—a
special play, that he knows will work. The ball is snapped; the
quarterback drops back to pass and throws to a running back who
catches the ball while he is behind the line of scrimmage. The
running back stops, sets and throws a completed pass thirty yards
downfield to a wide receiver, putting the team in scoring position.
Wait! The officials are huddled in the middle of the field and then a
yellow penalty flag ascends into the air, Illegal forward pass. The
previous play is voided and the team is penalized. Surely the coach
must have known that this type of play was against the rules. Or did he?
If this very same play had been run the previous season it would have
been perfectly legal and within the rules, but an off-season rule
change made this play illegal. Yet, the coach was unaware of it. He
didn’t know the rules. It proved to be a costly mistake since his
team lost when the opposing team scored a last second field goal.
When it comes to leading people, teams and organizations there aren’t
any referees present to make sure we follow the rules. Over and over
again, leaders call the wrong plays without even knowing they’re
breaking the rules.
All leaders are different and all leaders lead differently.
Fortunately for us there aren’t very many rules for leading. Most
attempts by companies and organizations to communicate their
expectations to the leaders are attempts to amplify the rules. Every
so often these attempts go awry, resulting in leadership failure and
frustration. What has happened is that the rules (unknowingly) have
been broken.
So, just what are these rules and why are they so important?
Rule #1: Leaders Cannot Motivate People
Leaders repeatedly fool themselves into thinking they can motivate
people by offering them some form of tangible reward or by instilling
fear in them.
In both cases they are wrong.
Leaders cannot motivate
people. What leaders can do, however, is be motivational. Consider
this: All of us are self-motivated. We all do what we do because we,
for a multitude of reasons, are motivated to do it. You see, the key
for leaders when it comes to motivation is not believing that they
can motivate people, it’s that they understand what motivates people,
what drives them, and create the opportunities for them to satisfy
those motivations.
Rule #2: Check Your Ego at the Door
Leaders whose focus is egocentric take significant risk. Over and
over again, leaders who behave as though their followers exist solely
to serve them inevitably tumble from their exalted status. They fail
to realize that in every circumstance, any influence that leaders
enjoy is a direct result of the willingness of their followers to
allow themselves to be influenced by leaders. If followers aren’t
willing to be led, the leaders are powerless. Followers can easily
and readily detect when a leader’s focus is on himself and not them.
Effective leaders focus on the needs, wants, desires and expectations
of their followers and every action they take is intended to help
followers satisfy those needs, wants and expectations.
Rule #3: Do it right
Leaders have a moral responsibility to their followers to ensure that
what they require of their followers is within ethical boundaries.
Succinctly, they must create and maintain the ethical climate within
which they operate.
Simply by virtue of their authority and position in an organization,
leaders can wield significant amounts of power. Misusing this power
can produce horrendous and often deadly results. They are expected to
define what is right and what is wrong, and when they choose to
ignore what is right and
expect what is wrong; they place their followers in harm’s way.
To do it right, leaders must:
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Define a clear, understandable set of guidelines for their
followers.
Give examples of what is right and what is wrong.
-
Define and determine ahead of time, the rewards for ethical
behavior.
Conversely, determine ahead of time the consequences for
unethical behavior.
-
Monitor the level of stress and pressure felt by followers.
Determine what the optimal level of stress is and seek to prevent it
from increasing.
You can choose to follow them, bend or break them, or ignore them.
Whatever choice you make, the rules are the rules and they are as
real as Newton’s law of gravity. Like Newton’s law, the rules have a
predictable effect on how successful or unsuccessful any leader will
be. As long as people are in positions of responsibility, attempting
to influence other people to achieve a goal, or to get the job done,
the rules will be there.
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